IMPLEMENTATION OF DMAIC ROADMAP METHODOLOGY ON A SALES DISTRIBUTING COMPANY FOR LOGISTICS IMPROVEMENT : A CASE STUDY OF SUCAF

LOICK HEYE-ISSAKA

Abstract


Challenges of business expansion or gains of new territories in business operations, enhancing customers loyalty and the business competition in Central African region has been a concrete issue, which numerous organizations have considered to establish business strategies and differentiate their products and services in the competitive market. This study focuses on the logistics of a big company in Central African Republic, Sucaf. The stock-refilling process of the logistics center is the most important aspect in the logistics management of the company. This key process determines the performance of a part of the whole logistics process, and has a great influence of the profit and the reputation of the company. Therefore, this study aimes to perform a comprehensive analysis of the current status of the process, find out the weakness and propose strategies and actions that can help improve the performance of the whole logistics. To achieve our targets, this study explored the DMAIC methodology in Six Sigma management to analyze the processes. The DMAIC procedure implements the Define, Measure, Analyze, Improve and Control steps sequentially to reduce variations in a certain process, by which to improve the process performance and increase Customer satisfaction. To conclude the study, we point out the key benefits and advantages of using DMAIC methodology for logistics improvement in Sucaf. We also summarize the experience of this study to serve as information to academic researchers and practical managers. The application of DMAIC methodology in the logistics centre of Sucaf provides a good reference for other companies or establishment that plan to implement DMAIC roadmap methodology.


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ISSN : 2251-1563