Knowledge Management according to ISO 9001: 2015.

sofia smaili, Toufik majdi

Abstract


 

Abstract:

From competence to knowledge is the new requirement of ISO 9001-2015 and the new chapter that has no equivalent in version 2008. This article provides guidelines to meet the requirements dictated by the 2015 release. On this point, the new version requires consideration of feedback playing on the levers of exploitation of knowledge namely, funding and collaboration to achieve a great value creation and sharing.

 

The knowledge management is a corporate performance lever reinforces the existence of a new capital accumulation pivot. The knowledge involved in the valuation of intangible capital since now, the value of knowledge is high, because human has new ideas, new insights and new performances, it implements directly to the use of information and making decision.

 Keywords: competence - knowledge management – guidelines- Capitalisation of knowledge-ISO 9001/2015- intangible capital- performance lever.




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ISSN : 2251-1563