Examining the Effectiveness of Knowledge Management Systems (KMS) in Co-Creation: An Empirical Investigation

Ammar Rashid, Yasir Rashid, Quik Wee Hock

Abstract


This paper discusses the effectiveness of Knowledge Management Systems (KMS) through the analysis of empirical material. Knowledge Management Systems (KMS) literature has gained prominence as a strategic initiative to facilitate better and faster decision making. Much of the previous empirical research on KMS is based on surveys of KMS users and contributors. There are limited studies that employ data directly from KMS to provide explanation on the effectiveness of KMS initiatives. This study adopts a different approach and takes advantage of direct access to actual KMS data in order to examine the influence of KMS utilization and KMS effectiveness. Drawing on Theory of Knowledge Reuse, this study examines KM generation, use and reuse on previously suggested metrics and provide preliminary framework to measure KMS success. This study is expected to both substantiate existing theories of knowledge management and provide some extensions to Theory of Knowledge Reuse.


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