A Case Study on AMOS ICT Project Delivery Model Transformation

Renu Vahmanithy, Dileep Kumar Mohanachandran

Abstract


This case study describes the transformation of ICT project delivery model in AMOS ICT Sdn Bhd. The case study was identified as a results of backlog collection on projects that has been delivered to AMOS, delayed projects and declining in customer satisfaction index and how this new transformation plan help AMOS ICT to overcome all these problems. The data has been collected from the company websites and series of interviews with the management level to identify the real issues and limitations. The analysis is being made based on the best practices of project management theories and proven concepts. The outcome of those findings, justifies the management decision to have an integrated Enterprise Project Management Office in AMOS ICT.


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ISSN : 2251-1563