KPI Development Model and Dissemination Using Knowledge Management System for Improving Employee Performance in Manufacturing Company

Irine Marcella, Wahyu Sardjono

Abstract


Key performance indicator (KPI) are generally used by companies as a benchmark to determine how well the performance of companies that can be represented by the employee's performance. The higher performance of the employee, the better the performance of the company as well. And to be able to establish key performance indicators, there are several steps that need to be done in order to obtain measurements that compatible with the conditions of the company. In this study, key performance indicator development process will be conducted through the stages of designing a questionnaire, distributing questionnaires to the employees of PT. XYZ, performing factor analysis and then developing a model of KPI. The output of this study are new factors that affect employee performance and a model of KPI that can be used as a reference in forming a company’s KPI. Once key performance indicators are formed, companies can take advantage of the knowledge management system for dissemination process of KPI

Keywords: Key Performance Indicator, Knowledge Management System, Employee Performancee


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ISSN : 2251-1563