Statistical Quality Control Techniques Used in the Manufacturing Industry

Anna lakshmi .G



The way in which businesses compete is rapidly changing. Businesses must constantly strive to offer “better” products and services than their competitors. Most of the Indian Companies on the whole need to improve the quality of their products in order to be a player in the global market. Managers must decide how to overcome the many problems that prevent quality products and services. One of the aims of this study is to know and also to establish whether managers in the Manufacturing industries are aware of the uses of statistics in decision making. In this study, it was found that most of the quality managers either do not use statistical quality control techniques or use them hardly ever. It was established that the majority of the respondents do not use statistical quality control charts. The above facts indicate the need for the awareness of the uses of statistical quality control techniques and charts to improve the quality of products and services.



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ISSN : 2251-1563