A STUDY ON THE PERSONAL ATTRIBUTES OF SERVICE EMPLOYEES GOVERNING CAREER SUCCESS

Ravi Chandran

Abstract


ABSTRACT

Apart from the external influencing factors, service employees career success has been governed by one’s personal attributes at large. Personality traits, Emotional Intelligence,                       Intelligence Quotient (IQ), KSA triangle (Knowledge, Skill and Attitude) and Behavior pattern and Ethics form a module of Personal Attributes. This study intends to reveal the prime extracts of Personal Attributes prominently contributing to career success of service employees. Service industry is one which is highly relied on ‘People’ component of the organization. Success of the service business relies on placing right people on right job. Discovering the personal attributes and refining them to match the nature of job would lead to work success of service employees. The study also inclines to motivate the employers to consider all the top personal attributes in screening level itself.


References


References

MORGESON, F. P., CAMPION, M. A., DIPBOYE, R. L., HOLLENBECK, J. R., MURPHY, K. and SCHMITT, N. (2007), RECONSIDERING THE USE OF PERSONALITY TESTS IN PERSONNEL SELECTION CONTEXTS. Personnel Psychology, 60: 683–729. doi: 10.1111/j.1744-6570.2007.00089.x

Srivastava, S.; John, O. P.; Gosling, S. D.; Potter, J. (2003). "Development of personality in early and middle adulthood: Set like plaster or persistent change?". Journal of Personality and Social Psychology 84 (5): 1041–1053. doi:10.1037/0022-3514.84.5.1041. PMID 12757147.

Schlenker .V.R. & Weigold.M.F(1992) Interpersonal Processes involving impression regulation and management. Annual review of psychology,43,133-168

Freud.A(1936),Ego and the mechanism of defense (vol.2). The writing of Annafreud, Newyark International universities press

Culver, Dick. A review if Emotional intelligence by Daniel Goleman Implications of Technical Education

http://www.nps.gov/training/tel/Guides/Golemans _EI_Competencies.pdf


پاراگلایدر Full Text: PDF

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution 3.0 License.

ISSN : 2251-1555