A Customer-focused Objectives-based Performance Evaluation model for supplier

Nasim Aman, Chee Cheng Chen


This paper proposes a customer-oriented, objectives-based model for evaluating the performance of product supplier and service provider. The study develops an appropriate customer-oriented, objectives-based measurement model for suppliers on conceptual grounds. The paper illustrates the application in the form of a case study of a Taiwanese electronics manufacturer. Satisfactory results are obtained in demonstrating the application of the model. The proposed supplier performance-rating model can be applied by a variety of manufacturers to assess all kinds of supplier in various industries. The proposed model can assist manufacturers in selecting the best supplier and integrating supplier capabilities to develop an appropriate quality-and-profit improvement program using customer-specific requirements.

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ISSN : 2251-1555