A STUDY FOR PROMOTING INTERPERSONAL SKILLS IN THE AUTOMOBILE INDUSTRY IN CHENNAI

Jayashree Vishwanathan

Abstract


Abstract

Organizations, by definition, require people to work together and communicate with one another in a manner that is productive, cooperative and satisfying. Progressive organizations thereby focus on developing good interpersonal skills among the employees which will significantly impact group performance and organizational climate. Individuals when trained to become self-aware in terms of their strengths and weaknesses would be able to identify the aspects in their nature that could be enhanced and those that need to corrected. This fundamental awareness would thereby enhance their inter-personal relations and make help them to work in a coordinated manner to achieve the organizational objectives.

The fundamental objective of this research paper focuses on identifying the aspects that promote interpersonal relations of the management staff of the Automobile Industry in Chennai. Hypothesis testing was done by applying appropriate statistical tools such as Descriptive Statistics, One-way ANOVA and Percentage Analysis. Key findings identified that focusing on developing certain attitudinal and behavioural aspects would enhance the interpersonal skills of the individuals. The findings from this study would thus help both the individuals and the top management to work on those aspects that would promote and enhance the social skills and correct those aspects that would hinder them.

Key Words: Interpersonal Skills, Group cohesiveness, Group motivation, Communication skills, Behaviour management


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ISSN : 2251-1547