KNOWLEDGE MANAGEMENT SERVICE CENTER SYSTEM USING CHATBOT

William Putra

Abstract


The use of knowledge management has become a common thing for business companies and continues to be developed in recent years. Knowledge management is suitable to be developed into various business lines of the company. The service center is the first place for organizational members to find explanations for their problems. The implementation of the chatbot into the knowledge management application that is built is intended to make it easier for members to find explanations for their problems. The application is built using the SECI model method in building chatbot-based knowledge management. In implementing this knowledge management application, it helps members to find explanations of their problems and significantly improve the performance of service center applications


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ISSN : 2251-1563