The Insights into Service Science and its Applications to Future Service Production

S. Rick Fernandez Hurtado, Laaria Mingaine,

Abstract


Based on literature review, this paper theoretically explores the insights into Service Science and its Applications to future Service Production. The insights reviewed shows that, in contrast to the fast service economy development, the advancement in service education and research are far left behind. The service sector accounts for most of the world’s economic activity, but it’s the least-studied part of the economy.
This study concludes that, the high performance service organizations are those which clarify their mission, define outcomes and focus on results, empower employees, motivate and inspire people, are flexible and adjust to new conditions, are competitive in terms of performance, restructure work processes to meet needs, and maintain communications with stakeholders.
Keywords: Service; Service Industry; Service Production; Service Innovations.

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ISSN : 2251-1547